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Privacy Policy

At Braescroft Animal Clinic, we are committed to protecting the privacy of our clients and their pets. This policy explains how we collect, use, and safeguard your personal information when you visit braescroftanimalclinic.com or use our digital services.

  • We collect information that helps us provide "Small Clinic, Big Heart" care to your family:

    • Contact Information: Name, email, phone number, and mailing address provided via our New Client Forms or contact page.

    • Pet Records: Medical history, vaccination status, and prescription needs provided for treatment.

    • Payment Data: We do not store credit card numbers on our servers. All payments are processed through secure, PCI-compliant third-party partners.

    • Usage Data: IP addresses, browser types, and page interactions collected via cookies to help us improve our website experience.

  • We use your data to:

    • Schedule and confirm veterinary appointments.

    • Process and approve orders through our Online Pharmacy.

    • Send health reminders (vaccinations, heartworm prevention) and clinic updates.

    • Improve our website's accessibility and performance.

  • We never sell your data. We only share information with trusted partners necessary for your pet's care:

    • Pharmacy Partners: Information shared with Covetrus to fulfill your prescription and food orders.

    • Laboratory Services: Patient data shared with diagnostic labs (like IDEXX or Zoetis) for medical testing.

    • Legal Compliance: We may disclose information if required by the Texas Board of Veterinary Medical Examiners or other legal authorities.

  • Our website uses cookies to remember your preferences and analyze traffic. You can choose to disable cookies in your browser settings, though some features of the site (like the pharmacy login) may not function correctly without them.

  • We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords when accessing your pharmacy or pet portal accounts.

  • You have the right to:

    • Request a copy of the personal information we hold about you.

    • Request that we correct or update any inaccurate information.

    • Opt-out of marketing emails at any time using the "Unsubscribe" link.

  • If you have questions about this Privacy Policy or how your data is handled, please contact us:

    • Email: ibacvet@gmail.com

    • Phone: (713) 721-8081

    • Address: 8510 Hillcroft Ave, Houston, TX 77096

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